Ventia – Work Order Extension of Time – Improvement Program

The Australian Defence Force set a challenge for all of it’s estate maintenance and operations services contractors of reducing the percentage of reactive work orders requiring an extension of time beyond agreed standard service level durations. The extension of time for reactive work order hinders the serviceability and functionality of assets, significantly impacting the customer. With more requests for extensions that originally expected by Ventia and the client, plus little information about the external reasons causing the delays, Ventia commenced an analysis and investigation of the causes. By using robust data analysis, service delivery improvements were made, positively impacting asset management.

Scroll to Top